Warranty


Warranty Information

Factory Warranty:

The factory warranty covers actual manufacture defects

–          The rod shall be warranted for a period of one 1 year from the date of original retail purchase / Expeditor
–          The warranty shall only apply to the rod and is for factory defects causing breakage
–          This warranty shall apply only to the damages as a result of the intended and normal use of the product
–          To make claim must include Proof of Purchase and completed warranty form available at www.samurairods.com.au/warranty

Factory Warranty does not cover the following:

–          Damage due to misuse including high sticking, dropping, impacts, etc
–          Damage due to modifications or repair
–          Damages due to the intentional breakage or incidents caused by other than fishing
–          Loss, or damage due to a natural disaster, fire, theft or any other events of force majeure
–          Changes or degradation of the treated surface or natural materials due to frequent use or natural wear
–          Noise, vibration, backlash, etc. which do not affect general functionality. (Resonant sound may be caused according to the rod structure. The sound will not affect the performance of the rod)
–          Where there is no proof of purchase (invoice or receipt) of the product
–          Where the rod was purchased from other then from an authorized dealer
–          Where the rod was purchased second hand

Expeditor Warranty

Where the above Factory Warranty does not cover the damage the following expeditor warranty may apply:

–          Expeditor Warranty Price is 45% of any replacement rod inc GST of RRP as published by Samurai
–          To make claim must include Proof of Purchase and completed warranty form available at www.samurairods.com.au/warranty

Expeditor Warranty:

–          The rod shall be covered for a period of 3 years from date of original retail purchase
–          Covers accidental damage of the rod
–          Must be sent back with proof of purchase
–          Rods cannot be changed to another model upon request
–          Damaged rod must send back before replacement is sent
–          If Samurai is out of stock or it is a discontinued item then Samurai will replace with the closest possible matched rod within the series
–          Samurai reserves the right to repair any damage under expeditor where repair is a reasonable option
–          Expeditor is not available if Frogleys Offshore is no longer in business or Samurai is sold to another company or the warranty program is discontinued by Samurai

Expeditor Warranty does not cover the following:

–          Where there is no proof of purchase (invoice or receipt) of the product
–          Where the rod was purchased from other then an authorized dealer
–          Where the rod was purchased second hand or won as a prize

Form:

Samurai Rod Warranty
Samurai Rod Warranty